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Toll Talk Podcast - The Road to Success: a podcast about the tolling industry

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Toll Talk Podcast is dedicated to the transportation industry. Watch and listen to tolling industry professionals that are bringing change to the tolling and transportation industry.

Kalie Jakovics and Alex Fakeri share their opportunities to interview some of the tolling industry’s greatest leaders and innovators.  Listen in to what is happening in the industry beyond what you see on the roads!

Recent episodes

EP 23
02.11.2025

Couples in Tolling: A Valentine’s Special

Joining us are Darby Swank (VP of Tolling, LJA Engineering) and Shannon Swank (President, Quantitative Consulting)—a power couple balancing careers in tolling while building a life together. They share insights on working side by side, the unexpected ways love thrives in the industry, and how they manage the challenges of professional collaboration.
EP 22
01.28.2025

Smart Tolling Solutions: A Vision for Tomorrow with IntelliRoad

In this episode of Toll Talk, hosts Kalie and Karen discuss the impact of collaboration in public infrastructure with special guest Rafael Hernandez. They explore insights from the Tampa Hill Expressway Authority and how teamwork drives growth and innovation. Rafael shares lessons from the public sector and how they shape better decision-making in infrastructure projects. Tune in for a thoughtful discussion on building smarter, more connected communities.
EP 21
12.17.2024

Expert Insights on the Evolving Tolling Industry

In this episode, Bill shares his extensive career in traffic engineering, from his early days in the U.S. to his leadership role as CEO of the Atika Tollway in Greece. With deep insights into the tolling industry and road safety, Bill highlights key global challenges and solutions for reducing fatalities and improving traffic operations.
EP 20
12.3.2024

Driving the Future at Milligan Partners

Discover how Milligan Partners has been shaping the tolling and transportation industry for over a decade. Join Tyler Milligan as he shares insights on the company’s journey, their focus on innovation, customer service, and trust-building, and their vision for sustainable growth. Learn how Milligan Partners is navigating industry challenges and exploring global opportunities to create impactful solutions.
EP 19
11.19.2024
Toll talk episode 19 thumbnail

Discovering Oklahoma Turnpike Authority 

Joni and Amanda discuss the future of tolling, highlighting collaboration, cashless conversion for safety, and enhanced customer service. The Oklahoma Turnpike Authority (OTA) is improving self-service options, expanding bilingual IVR systems, and using AI for greater efficiency. Recognized for its hub-to-hub integration, the OTA promotes interoperability and seamless experiences across states. They also prioritize workforce growth through entry-level IT roles and professional development.
EP 18
11.5.2024

Leading with Vision: Emovis CTO on Innovation, Leadership, and the Future of Tolling

Nanette Harrell, Chief Technology and Delivery Officer at Emovis shares her journey from railroad transportation to tolling and the innovative steps she’s taking to lead the company through its transformation. With a focus on data-rich systems and customer-oriented solutions, Nanette discusses how Emovis is evolving and preparing for the future of mobility.
EP 17
10.22.2024

Impacting Communities, One Project at a Time

Jim Wilson, Senior Vice President at TransCore, is making a significant impact in the community through efforts like meal packing for those affected by Hurricane Ian. As we gear up for the IBTTA annual meeting, don’t miss the chance to learn how you can contribute to meaningful community initiatives and connect with fellow tolling professionals!
EP 16
10.5.2024

Driving Change - A Conversation with James Hofmann NTTA’s CEO and IBTTA’s Next President

James Hofmann, IBTTA’s newly elected president for 2025, discusses innovation and customer experience in the tolling industry. James also highlights several ways tolling authorities can support drivers and his desire to leave the earth a better place for future generations.
EP 15
10.4.2024

Driving the Future of Tolling with Cogitative Consulting

Shannon Swank with Cogitative Consulting discusses innovating the RFP process to help #tolling agencies better address how their technologies serve clients, how 3rd party relationships have changed over time and the mindset shifts the industry needs to make to better serve its users.
EP 14
09.9.2024

Pat Jones' 23 Years, family, legacy, leadership, & reflections on the tolling industry!

‪IBTTA‬ executive director and CEO Pat Jones talks with Kalie and Alex on this episode of Toll Talk about his 23 years in tolling and how he got his start, his family growing, his inspiration, his legacy, the future of IBTTA’s #besafetogether campaign, and what the tolling community should be looking at ahead at the future of user-financed transportation!

Meet the hosts

Hi, we’re Kalie & Alex! We are two overly enthusiastic tolling junkies that love socializing!

We know it doesn’t sound exciting, but we’ve immersed ourselves in this industry and are loving every minute of it! While we may be new to the field, we’re eager to learn and connect with more talented professionals from all walks of life and specializations. Help us learn more and share more!

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