The future of tolling isn’t something the industry can afford to wait for—it’s actively being shaped in real time.
In this episode of Toll Talk, we sit down with Mark Chung, Executive Director & CEO of International Bridge, Tunnel and Turnpike Association, for a conversation on leadership, innovation, and what’s next for the global tolling industry.
A More Connected Industry
As transportation systems become more complex, the need for collaboration has never been greater.
Mark emphasizes IBTTA’s role as a global connector—bringing together agencies, private partners, and policymakers to solve challenges that no single organization can tackle alone. From sharing best practices to aligning on standards and strategies, the future of tolling depends on how effectively the industry works together.
This collaborative approach is especially critical as agencies navigate increasing demands around efficiency, customer experience, and infrastructure modernization.
Innovation Is Reshaping Tolling
Technology is accelerating change across every aspect of the industry.
From AI and advanced data analytics to connected infrastructure and next-generation tolling systems, agencies are being pushed to evolve faster than ever before. But as Mark highlights, innovation isn’t just about adopting new tools—it’s about rethinking how organizations operate and make decisions.
Leaders must be proactive, not reactive—embracing new technologies while also preparing their teams and systems for long-term transformation.
Leading Through Complexity
The tolling landscape is becoming increasingly complex, with more stakeholders, more data, and higher expectations from the public.
Mark shares how strong leadership in this environment requires clarity, adaptability, and a willingness to think beyond traditional boundaries. Whether it’s advancing roadway safety initiatives like BeSafe Together or addressing emerging challenges in mobility, success will depend on the industry’s ability to stay aligned and forward-looking.
At its core, the mission remains the same: delivering safe, efficient, and reliable transportation systems for communities around the world.
Looking Ahead: The Role of IBTTA
Under Mark’s leadership, IBTTA is focused on positioning itself at the center of the industry’s evolution.
That means continuing to foster global collaboration, elevating important conversations around technology and policy, and creating opportunities for leaders to come together and learn from one another.
As the pace of change continues to accelerate, organizations like IBTTA will play a critical role in helping the industry stay informed, connected, and prepared for what’s next.
Be Part of What’s Next: IBTTA Technology Summit
For those looking to stay ahead of the curve, the IBTTA Technology Summit is where these conversations come to life.
Taking place in Orlando, Florida, the summit brings together industry leaders, innovators, and experts to explore key topics like AI, advanced tolling systems, cybersecurity, and the future of connected infrastructure.
It’s more than just a conference—it’s an opportunity to collaborate, learn, and help shape the future of transportation.
Register here: https://www.ibtta.org/events/technology-summit
Listen to the Full Episode
Want to hear the full conversation?
Tune in to Toll Talk to hear Mark Chung share his vision for the future of tolling—and what it will take to build a more connected, innovative industry.
