Cashless tolling is often seen as seamless—but behind the scenes, it’s far more complex. From billing challenges to customer trust, here’s what’s really happening.
Continue readingWhy “Cashless” Doesn’t Mean “Simple” in Tolling
Driving the Future of Tolling: Inside IBTTA’s Vision with Mark Chung
What does the future of tolling look like? In this episode of Toll Talk, IBTTA CEO Mark Chung shares how collaboration, innovation, and emerging technologies are reshaping the global transportation landscape.
Continue readingRevenue, Resilience, and the Road Ahead: Smarter Lost Revenue Strategies in Tolling
In this episode of Toll Talk, Kevin Bennick of SWC Group explains how smarter lost revenue strategies — including proactive outreach, multi-tiered collections, and AI-enhanced customer service — help tolling agencies strengthen recovery efforts without increasing toll rates.
Continue readingEpisode Insights: Lessons from “The Road to Better Customer Experience”
The latest Toll Talk Podcast episode dives into toll customer experience, operations, and technology innovations. Learn key insights to enhance traveler satisfaction and agency efficiency.
Continue readingPredictive Tolling, AI, and the Future of Transportation Technology
AI is transforming tolling operations. From predictive congestion management to gantry-less toll collection, discover how agencies are modernizing operations and customer service with cutting-edge tech.
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