The future of the tolling industry depends on investing in its next generation of leaders. In this episode of Toll Talk Podcast, Carley McClintock and Sophia Currier discuss how the IBTTA Young Professionals Council (YPC) is creating opportunities for career growth, networking, mentorship, and leadership development across the transportation industry.
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As tolling becomes increasingly digital, payment experiences are becoming just as important as the roads themselves. Inspired by insights from Luis Guzman of CSG on Toll Talk Podcast, this article explores how AI, embedded payments, digital wallets, and strategic partnerships are shaping the future of mobility.
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In this episode of Toll Talk, IBTTA President and Richmond Metropolitan Transportation Authority CEO Joy Taylor Dean shares her vision for the future of tolling, workforce development, innovation, and building public trust in transportation.
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Cashless tolling is often seen as seamless—but behind the scenes, it’s far more complex. From billing challenges to customer trust, here’s what’s really happening.
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What does the future of tolling look like? In this episode of Toll Talk, IBTTA CEO Mark Chung shares how collaboration, innovation, and emerging technologies are reshaping the global transportation landscape.
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In this episode of Toll Talk, Kevin Bennick of SWC Group explains how smarter lost revenue strategies — including proactive outreach, multi-tiered collections, and AI-enhanced customer service — help tolling agencies strengthen recovery efforts without increasing toll rates.
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In 2026, tolling is no longer just infrastructure — it’s a technology-driven mobility ecosystem. Learn how AI, predictive analytics, and customer-centric strategies are transforming agencies and revenue models.
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