The future of the tolling industry depends on investing in its next generation of leaders. In this episode of Toll Talk Podcast, Carley McClintock and Sophia Currier discuss how the IBTTA Young Professionals Council (YPC) is creating opportunities for career growth, networking, mentorship, and leadership development across the transportation industry.
Continue reading
How are artificial intelligence, connected vehicles, and smarter infrastructure reshaping transportation? In Episode 46 of the Toll Talk Podcast, Saida Williams of Indra shares insights into the future of tolling, industry innovation, and the technologies already changing how we travel.
Continue reading
What does great leadership look like in today’s transportation industry? In this special Juneteenth episode of Toll Talk Podcast, leaders from Illinois Tollway, AtkinsRéalis, LJA Engineering, and the Port Authority of New York & New Jersey discuss mentorship, representation, and how intentional leadership creates stronger infrastructure, stronger teams, and stronger communities.
Continue reading
As tolling becomes increasingly digital, payment experiences are becoming just as important as the roads themselves. Inspired by insights from Luis Guzman of CSG on Toll Talk Podcast, this article explores how AI, embedded payments, digital wallets, and strategic partnerships are shaping the future of mobility.
Continue reading
The first episode of Toll Talk’s Real Talk – Industry Leaders Roundtable mini-series explores how in-vehicle payments, open technology standards, and customer-first innovation are shaping the future of tolling. Hear insights from North Carolina Turnpike Authority leaders JJ Eden and Manish Chare on what’s next for connected mobility.
Continue reading
In this episode of Toll Talk, IBTTA President and Richmond Metropolitan Transportation Authority CEO Joy Taylor Dean shares her vision for the future of tolling, workforce development, innovation, and building public trust in transportation.
Continue reading
What does the future of tolling look like? In this episode of Toll Talk, IBTTA CEO Mark Chung shares how collaboration, innovation, and emerging technologies are reshaping the global transportation landscape.
Continue reading
Customers are overwhelmed with messages—and trust is declining. In this episode of Toll Talk, Keith Wilson of CSG shares how relevant, clear, and trusted communication can rebuild trust and drive action.
Continue reading
In this episode of Toll Talk, Kevin Bennick of SWC Group explains how smarter lost revenue strategies — including proactive outreach, multi-tiered collections, and AI-enhanced customer service — help tolling agencies strengthen recovery efforts without increasing toll rates.
Continue reading
The latest Toll Talk Podcast episode dives into toll customer experience, operations, and technology innovations. Learn key insights to enhance traveler satisfaction and agency efficiency.
Continue reading