The future of the tolling industry depends on investing in its next generation of leaders. In this episode of Toll Talk Podcast, Carley McClintock and Sophia Currier discuss how the IBTTA Young Professionals Council (YPC) is creating opportunities for career growth, networking, mentorship, and leadership development across the transportation industry.
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The American transportation landscape is facing a legislative shift that will redefine how we fund, build, and maintain our national infrastructure for generations to come. Following intense bipartisan negotiations, the House Transportation and Infrastructure Committee has given its overwhelming approval to the BUILD America 250 Act.
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As all-electronic toll corridors expand nationwide, toll authorities face a quiet revenue threat: customers are “ghosting” traditional SMS text alerts and emails at an alarming rate. Trapped in an inbox filled with spam and shipping scams, drivers routinely delete real toll bills out of fear of fraud. The solution? Rich Communication Services (RCS). By delivering verified business profiles, brand authentication, and fluid mobile wallet payments directly inside native texting threads, tech-focused toll agencies are rebuilding consumer trust and cutting revenue leakage without resorting to heavy collections enforcement.
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Manhattan’s historic Central Business District Tolling Program is officially live, hitting commuters with an initial $9 peak-period toll. But behind the political headlines lies a massive operational and technological experiment. From the high-stakes data-sharing dance between the MTA and Port Authority to deploy “crossing credits,” to the mixed success of shifting heavy freight traffic via overnight discounts, and the deployment of advanced Edge AI to crush license plate fraud—New York is writing the definitive playbook for the future of urban road pricing. Here are the critical operational triumphs and roadblocks emerging from the grid.
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The classic image of a Traffic Management Center operator staring blankly at a massive wall of video monitors is officially history. In mid-2026, tolling authorities are deploying advanced AI video analytics to convert traditional passive control rooms into highly proactive hubs. By analyzing vehicle trajectories in real time, these deep learning computer vision frameworks spot lane-blocking crashes within 15 seconds, erect digital shields over vulnerable roadside work zones, and automatically resolve billing errors from obscured plates at cashless gantries. Discover how AI and human intelligence are pairing up to optimize highway mobility and stop revenue leakage.
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Cashless tolling is often seen as seamless—but behind the scenes, it’s far more complex. From billing challenges to customer trust, here’s what’s really happening.
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What does the future of tolling look like? In this episode of Toll Talk, IBTTA CEO Mark Chung shares how collaboration, innovation, and emerging technologies are reshaping the global transportation landscape.
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As traditional fuel tax revenues continue to fall short due to rising vehicle fuel efficiency and the rapid adoption of electric vehicles, states are increasingly examining alternative ways to fund roads and bridges — including road usage charge (RUC) programs, where drivers pay based on miles traveled rather than fuel purchased. While only a handful of states have launched permanent RUC programs, dozens more are actively studying pilots or legislative options, signaling a potential shift in how transportation systems are funded nationwide. In fact, four states have fully adopted RUC frameworks with others watching closely as they explore fairness, sustainability, and long‑term funding stability for their infrastructure.
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Customers are overwhelmed with messages—and trust is declining. In this episode of Toll Talk, Keith Wilson of CSG shares how relevant, clear, and trusted communication can rebuild trust and drive action.
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While all‑electronic tolling (AET) has transformed how highways collect tolls, it has created a hidden $2.24 billion annual challenge for U.S. toll authorities: revenue leakage. Even as more roads move away from cash booths and toward digital systems, breakdowns in billing and collection — such as unreadable license plates, ineffective invoicing processes, and unpaid toll‑by‑plate charges — mean billions that should be collected never reach the agencies that depend on them. This gap isn’t just a one‑off accounting quirk — without better customer account conversion, modern payment options, and back‑end processing improvements, revenue leakage continues to grow worse before it gets better.
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