Cashless tolling is often seen as seamless—but behind the scenes, it’s far more complex. From billing challenges to customer trust, here’s what’s really happening.
Continue readingWhy “Cashless” Doesn’t Mean “Simple” in Tolling
Driving the Future of Tolling: Inside IBTTA’s Vision with Mark Chung
What does the future of tolling look like? In this episode of Toll Talk, IBTTA CEO Mark Chung shares how collaboration, innovation, and emerging technologies are reshaping the global transportation landscape.
Continue readingFour States Have Permanent RUC Programs. Forty More Are Watching. Here’s What the Gap Tells Us.
As traditional fuel tax revenues continue to fall short due to rising vehicle fuel efficiency and the rapid adoption of electric vehicles, states are increasingly examining alternative ways to fund roads and bridges — including road usage charge (RUC) programs, where drivers pay based on miles traveled rather than fuel purchased. While only a handful of states have launched permanent RUC programs, dozens more are actively studying pilots or legislative options, signaling a potential shift in how transportation systems are funded nationwide. In fact, four states have fully adopted RUC frameworks with others watching closely as they explore fairness, sustainability, and long‑term funding stability for their infrastructure.
Continue readingWhy Customers Don’t Trust Your Messages (and How to Fix It)
Customers are overwhelmed with messages—and trust is declining. In this episode of Toll Talk, Keith Wilson of CSG shares how relevant, clear, and trusted communication can rebuild trust and drive action.
Continue readingThe $2.24 Billion Problem: Why Tolling’s Revenue Leakage Crisis Is Getting Worse Before It Gets Better
While all‑electronic tolling (AET) has transformed how highways collect tolls, it has created a hidden $2.24 billion annual challenge for U.S. toll authorities: revenue leakage. Even as more roads move away from cash booths and toward digital systems, breakdowns in billing and collection — such as unreadable license plates, ineffective invoicing processes, and unpaid toll‑by‑plate charges — mean billions that should be collected never reach the agencies that depend on them. This gap isn’t just a one‑off accounting quirk — without better customer account conversion, modern payment options, and back‑end processing improvements, revenue leakage continues to grow worse before it gets better.
Continue readingThe Atlantic City Expressway Just Went All-Electronic. Here’s Why That Conversion Story Is Playing Out Across the Country Right Now.
The Atlantic City Expressway’s shift to all-electronic tolling isn’t just a regional upgrade—it’s part of a nationwide transformation in how toll roads operate. By replacing traditional toll booths with overhead gantries and AI-powered vehicle tracking, agencies are enabling seamless, cashless travel that improves traffic flow, safety, and long-term efficiency.
As more states follow suit, this conversion story highlights a broader trend: the future of tolling is faster, smarter, and fully digital.
New York Congestion Pricing Turned One. Here’s What the Rest of the Country Learned From It.
One year after launching the nation’s first congestion pricing program, New York City has moved from theory to proof point. Early results show fewer cars, faster commutes, and hundreds of millions in new transit funding—challenging long-held assumptions about how U.S. cities manage traffic. With vehicle volumes down and travel times improving, the program is quickly becoming a national case study for policymakers weighing similar approaches.
Continue readingRevenue, Resilience, and the Road Ahead: Smarter Lost Revenue Strategies in Tolling
In this episode of Toll Talk, Kevin Bennick of SWC Group explains how smarter lost revenue strategies — including proactive outreach, multi-tiered collections, and AI-enhanced customer service — help tolling agencies strengthen recovery efforts without increasing toll rates.
Continue readingModern Toll Operations: Optimizing Customer Experience and Efficiency
Toll operations are evolving. From predictive analytics to improved customer service, learn how agencies are enhancing efficiency and traveler satisfaction while reducing congestion and operational costs.
Continue readingCongestion Pricing, Equity, and the Urban Transportation Policy Landscape
Urban mobility is evolving with congestion pricing, low-emission zones, and dynamic tolling. See how agencies are balancing revenue, sustainability, and equity in 2026.
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